Sky Academy

Certified Training Program

2022/2023 On-Site Certified Courses and Workshops

Bangkok, Thailand. 15th-16th June 2023

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Conducted in real-world settings, participants will be trained in the various aspects of Concierge Excellence, by world renowned Hospitality Experts and Trainers. Dynamic role plays will expose the hidden realities of actual interactions between guests and concierge executives and gear them to be better equipped with the crucial skills required of them.


Certified Training Program

2 Day Training Program

Course Outcomes

Upon successful completion of this program, you will be able to :
  • Get access to multiple perks within your organization as a now recognized valuable employee.
  • Develop core skills that will help you target multiple companies for placement opportunities.
  • Handle difficulties in corporate environments effectively and with ease.
  • Take your guest service skills to the highest level in the Hospitality Industry.



The following outline highlights some of the course’s key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s).

Workshop Outline

Understanding the Job: The Concierge as Catalyst

This program kicks off with a robust discussion about the role of the concierge or concierge team and how these people set the stage for successful business interactions.  Participants will map a visitor’s journey and identify the opportunities where they can influence how guests feel about their organization.  

Red-Carpet Rollout: First Impressions Matter

Whether it’s making reservations, providing directions, taking a coat, offering water, or some other gesture of hospitality, first impressions are important.  During this part of the course, we will talk about details that make the difference to visitors and how to perform a host of tasks in a way that says “you’re important, and we’re glad you’re here.” 

Stop, Look, and Listen: Acting Your Best

Smiling, listening, and using “company manners” are some of the obvious actions hosts can take to put guests at ease.  Knowing what to say and what not to say is a more complex piece of the puzzle.  During this part of the course, we’ll review the idea of on-stage and off-stage behavior.  We’ll also talk about developing an appropriate self-introduction, responding to questions from visitors, and knowing what and how much to share.

From PowerPoint to Pretty Plates: Hosting Meetings for All Occasions

This part of the workshop reviews the importance of setting up meetings for a variety of functions, including small group meetings, sales calls, negotiations, and meals. Participants will learn which elements add to a meeting’s success and how to choose items that fit with the organization’s desired image. For example, does the organization use paper, plastic, or glass? Does it place pens and notebooks at each place when outside visitors attend? Does someone check to make sure that the tables are clean, the whiteboard is stocked with markers, and that requested equipment is in place and operational before each meeting? If desired, part of this segment can be devoted to drafting standard operating procedures for a variety of functions.

Lunch Is Served: Getting Business Meals Right

A bad lunch can sour an otherwise positive office visit. During this seminar segment, we will examine the dos and don’ts of hosting successful business meals. From addressing dietary restrictions to serving and removing food, this comprehensive module will prepare a concierge team to deliver a first-rate performance.

Thank You for Visiting: Showing Guests to the Door

A member of the concierge team is often the last person with whom a guest interacts.  During this seminar segment, we will talk about this final opportunity to make a positive impression and how to take advantage of it.

The Well-Oiled Machine: Finding Your Team’s Rhythm

Whether you are a team of two or 20, working in sync is critical to taking care of guests and successfully representing your organization. This final portion of the program reviews the importance of teamwork and putting aside personality differences to get the job done.

At the program’s conclusion, participants will have an understanding of what it means to be a corporate host or hostess. From serving skills to staying calm in tense situations, those in attendance will come away from the session having a good sense of what it takes to produce a first-rate guest experience.

The Business Training Works Difference

When you team with us, you’ll get:
  • A partner who will ask questions about your goals and objectives.
  • An opportunity to have a tailoring call and to speak with the program facilitator prior to a workshop.
  • Interactive facilitation conducted by someone who has a deep understanding of adult learning and the topic at hand.
  • A post-training web-based skills check-in meeting if desired.
  • People behind the scenes who will work to make our relationship a success.
You won’t get:
  • A workshop leader who sells products during class time.
  • A talking head with a PowerPoint presentation and not much else.
  • Lecture-based training that’s too academic, not practical, and doesn’t connect to life in the workplace.
  • The sense that you are a number, a transaction, or a cog in a machine.

Onsite Training Course Reminders

Our instructor-led training courses are available to private groups. These workshops are not offered in a public seminar format. Please contact us to speak with a facilitator about your needs and bringing training to your organization.

We offer training in the Onsite Training LocationsDistrict of Columbia and the following US states: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

We also travel to Africa, Australia and New Zealand, Asia, Canada, Central America, Continental Europe, the Middle East, and the United Kingdom.

Please contact us about your location
Want to shape the future ?

Questions This Page Answers About Corporate Concierge Training

Thank you for yet another great presentation. Myla was wonderful and our team really appreciated the opportunity to work with her.

Sharon M.

Quality Manager, Northern Valley Indian Health

Laurie McIntosh brings her personal experience into the training which was invaluable.

Monica S.

Admin, Longwood Gardens

Thomas Farley’s facilitation of the storytelling module was very engaging and effective. He started the session telling his own story. He asked participants to share their stories, and he respectfully critiqued them using this technique as a teaching tool.

Patricia K.

Lockheed Martin RMS