Terms and Conditions
Skyhigh.vip Pte Ltd (“SKYHIGH.VIP”) CLUB RULES AND TERMS AND CONDITIONS (referred to collectively as “Terms and Conditions”)
As a registered Member of the SKYHIGH.VIP Club (“Member”), you agree to abide by these Terms and Conditions, and when ordering anything from a supplier of products or services (a “supplier”) you agree that these Terms and Conditions shall apply to your order.
1.1 All Membership applications are subject to verification by SKYHIGH.VIP and we will notify you once that your Membership application has been accepted.
1.2 You are obliged to provide correct details when you apply for SKYHIGH.VIP Membership and your failure to do so may invalidate your Membership and any subsequent transaction. Your responsibility to provide accurate information is a continuing obligation and you must notify SKYHIGH.VIP in the event that any information provided by you changes.
1.3 Your Membership is personal to you. You are responsible for ensuring that no one (other than your personal assistant, where applicable) uses your Membership.
1.4 You agree that you will only use your SKYHIGH.VIP Membership card for the purposes for which it is issued. You must notify SKYHIGH.VIP immediately by e-mail at [email protected] if it is lost or stolen.
MEMBERSHIP FEES, CANCELLATIONS AND RENEWALS
2.1 Membership fees are communicated upon application. Any change in Membership fees will be notified through email.
2.2 SKYHIGH.VIP reserves the absolute right to cancel or suspend your Membership (at its sole discretion) for any reason whatsoever. If SKYHIGH.VIP cancels your Membership, SKYHIGH.VIP may (at its sole discretion) refund the balance of the annual Membership fee on a time apportionment basis in respect of the unexpired period to which the annual Membership fee relates.
2.3 Membership fees are due on acceptance of your Membership application and annually thereafter (“Renewal Date”). Membership fees are payable annually in advance by direct debit or payment by credit/debit or charge card of which we hold the details (“Payment Card”).
2.4 You authorize SKYHIGH.VIP to deduct renewal Membership fees by direct debit or any Payment Card up to 28 days prior to or on your Renewal Date. If SKYHIGH.VIP does not hold your payment details you will be contacted directly in order to renew your Membership.
2.5 If you do not wish to renew your Membership you must notify us within 30 days of your Renewal Date.
2.6 If you are an existing Member of SKYHIGH.VIP, your renewal Membership fee will reflect any changes that may have occurred during the preceding year.
3.1 As a Member of SKYHIGH.VIP, you are entitled to all of the benefits set out on our Site. The descriptions of all benefits displayed have been approved by the relevant benefit Supplier.
3.2 As a registered Member of SKYHIGH.VIP, please note that Suppliers of benefits and the Benefits themselves are subject to availability and may change from time to time without notice.
3.3 SKYHIGH.VIP aims to ensure that the benefits remain available at all times and are constantly negotiating new benefits to ensure that you receive maximum use of your Membership. If any of the benefits become unavailable, we will do all we can to ensure that prior commitments are honored to the fullest extent possible, but shall not be responsible for any actions of Suppliers outside SKYHIGH.VIP’s actual control.
USING YOUR MEMBERSHIP
4.1 You may only make requests by telephone, e-mail or through the Site, once you have been accepted as a Member.
4.2 SKYHIGH.VIP will provide both the services described on the Site (from time to time) and concierge services at your request – that is you may request SKYHIGH.VIP to provide or arrange any lawful, proper and moral personal service in relation to any personal needs or desires (including, without limitation, provision of information, access to events, activities and venues, and personal goods and services) (the “Services”).
4.3 SKYHIGH.VIP reserves the right to withdraw any of these Services and/or to refuse to supply the Services requested.
4.4 If SKYHIGH.VIP is unable to deal with any request, it will inform you as soon as reasonably practicable.
4.5 Suppliers are responsible for providing you with the services, products and benefits you select. SKYHIGH.VIP will communicate with Suppliers on your behalf unless it is more appropriate for you to contact the Supplier directly.
4.6 Suppliers may impose their own terms and conditions and you are required to comply with these.
4.7 When ordering a product or service or accessing a benefit, you may be required to provide your Payment Card details. If you request and authorize SKYHIGH.VIP to use your Payment Card in order to pay a Supplier for products or services, you acknowledge and agree that SKYHIGH.VIP shall have no liability in respect of or be responsible in any way whatsoever in respect of the use of your Payment Card provided that SKYHIGH.VIP acts in accordance with the instructions issued by you in relation thereto.
4.8 You undertake that all details you provide to us for the purpose of booking, ordering or purchasing products or services are correct, that the Payment Card you are using is your own and that there are sufficient funds to cover the cost of the product or the service.
4.9 From time to time the procurement or provision of certain services, products or benefits may incur a SKYHIGH.VIP handling charge (of which you will be notified) – in these cases you hereby authorize SKYHIGH.VIP to debit your Payment Card with any such handling charges.
4.10 SKYHIGH.VIP may at your order purchase goods or services on your behalf. In the event that it acts as a credit agent in this regard, you hereby authorize SKYHIGH.VIP to deduct the credit sum from your Payment Card within 30 days of the payment date. In the event that SKYHIGH.VIP pays for the goods or services in cash, it shall be entitled to add any applicable credit card charges to the sum deducted from your Payment Card.
4.11 Unless otherwise agreed by the Supplier, you shall not be entitled to cancel any services requested where, on your instructions, performance has already begun.
4.12. Telephone calls to SKYHIGH.VIP may be monitored or recorded for training and quality control purposes.
5.1 Any services including travel tickets and package holidays purchased through SKYHIGH.VIP will be subject to the terms and conditions of the travel or holiday operator and the Supplier.
RESTAURANT AND CLUB SERVICES
6.1 When you use the restaurant booking Service you hereby authorize us to debit your Payment Card for any deposit paid by us on your behalf to the restaurant which is forfeited as a result of cancellation of the booking.
7.1 SKYHIGH.VIP is engaged in the business of obtaining “best tickets” for all sold out events either directly itself or through one of its ticket agent Partners. Please note that you are purchasing tickets above face value, which includes service charge(s) reflecting our costs and efforts in obtaining your premium seats.
7.2 All sales are final, no refunds or cancellations are issued after you have purchased your tickets.
7.3 In the events of show cancellations directly by the artist/promoter, only the return of the face value of the tickets can be guaranteed. Shipping fees are non-refundable.
7.4 SKYHIGH.VIP or its ticket agent partner will despatch your tickets with a tracking number. Please note that neither SKYHIGH.VIP nor its ticket agent partners can be held liable for any failure by the mail service to deliver your tickets.
7.5 SKYHIGH.VIP or its ticket agent partners usually despatches tickets within 2 days from the time of booking if the tickets are already in stock. However some events have posting restrictions and are not despatched until the week prior to the event taking place. On certain occasions, our representatives may have to deliver your tickets on the night of the show at no additional cost.
7.6 SKYHIGH.VIP or its ticket agent partner’s reserve the right to upgrade tickets at no additional cost, to downgrade tickets (partial refund) or to cancel the order with a full refund
PRODUCTS PURCHASED THROUGH THE SITE
8.1 If the requested product or service is not available, the Suppliers may offer you substitute products of a similar description and standard, but you may refuse the substitute products and receive a full refund of the amount paid for the said product or service.
8.2 All product or service descriptions have been approved by the relevant Supplier. SKYHIGH.VIP is not responsible for inaccurate or misleading product descriptions. Products may differ slightly from the images shown although every effort is made to ensure that all product descriptions are as accurate as possible.
8.3 SKYHIGH.VIP may from time to time offer special SKYHIGH.VIP products or services for sale through the Site or thru other print media. These products will be clearly specified as being supplied by SKYHIGH.VIP in their description.
8.4 The purchase price of all products and services is due for payment on acceptance of your order by the Supplier or, if applicable, SKYHIGH.VIP.
RETURNS AND DAMAGED PRODUCTS PURCHASED THROUGH THE SITE
9.1 Other than those Suppliers who supply products that are perishable, or are made to your specification or are clearly personalised for you, each Supplier offers a 7-day “no quibble” guarantee in relation to its products. If you wish to return the products for whatever reason within 7 days of delivery, you may do so provided that the products are unused and in their original packaging. You will be credited in full within 30 days of the Supplier receiving written notification from you that you wish to return the products. The Supplier reserves the right to charge for any damage or missing parts.
9.2 All returns must be addressed to SKYHIGH.VIP at 3 Temasek Avenue, Level 18 Singapore 039190 and must be made either by courier or registered post. Unless agreed with you otherwise, you are responsible for the costs of returning the products to SKYHIGH.VIP.
10.1It is accepted that all members will act in a respectful and honourable manner for the sole purpose of enjoyment and not to market or sell their product or service within the SKYHIGH.VIP membership. Such actions will cause your membership to be canceled immediately.
11.1 SKYHIGH.VIP warrants to you that SKYHIGH.VIP shall use its reasonable endeavours to provide the Services with reasonable care and skill and, as far as reasonably possible, in accordance with your request and instructions from time to time. Where SKYHIGH.VIP supplies you with any goods or services supplied by a third party, then SKYHIGH.VIP is acting as your agent in sourcing the goods or services. SKYHIGH.VIP will use reasonable care in selecting the supplier and ensuring the order is placed in accordance with your wishes. For the avoidance of doubt, SKYHIGH.VIP does not and will not provide any representations or recommendations in relation to any of the information and suggestions comprised within the Services. You are deemed to be responsible for, and shall use your own skill and judgement as to, the quality, value and suitability of such information and suggestions in relation to deciding whether to enter into any contract with any third party for the supply of services or sale of goods.
11.2 Your contract for the purchase of products or services is made with the relevant Supplier only. SKYHIGH.VIP acts as an agent for the Supplier and, unless expressly provided otherwise, all your rights and remedies are against the Supplier. Nothing in these Terms and Conditions is designed to give any other person any rights or remedies under the Contracts (Rights of Third Parties) Act 1999.
11.3 SKYHIGH.VIP will not be responsible for products and services offered by SKYHIGH.VIP as agents for the Suppliers or for any aspect of the relationship between you and any particular Supplier. SKYHIGH.VIP will however do everything it reasonably can to assist you in any dealings you have with the Supplier.
11.4 You agree that any contract entered into by you with any of the Suppliers is an independent contract. SKYHIGH.VIP hereby disclaims any and all liability for any act or omission of any Supplier or any loss incurred by you as a result of any act or omission of a Supplier whether or not arranged through SKYHIGH.VIP
11.5 SKYHIGH.VIP accepts no liability for any losses or claims arising from any inability to access the Site or any failure to complete a transaction.
11.6 Save in respect of death and personal injury caused by the negligence of SKYHIGH.VIP or as expressly provided for in these Terms and Conditions, SKYHIGH.VIP shall not be liable for any loss, cost, expense or damage of any nature whatever (whether direct or indirect) resulting from the provision of the Services or your reliance upon the information and suggestions provided by SKYHIGH.VIP hereunder and the resulting supply of goods and services to you by any third party.
11.7 SKYHIGH.VIP shall have no liability to you for any loss, damage, costs, expenses or other claims for compensation arising from requests or instructions supplied by you which are incomplete, incorrect or inaccurate or arising from their late arrival or non-arrival, or any other fault of you.
11.8 SKYHIGH.VIP shall have no liability to you for any loss, damage, costs, expenses or other claims for compensation arising from requests you place for SKYHIGH.VIP non-Members, other than for immediate family and/or nominated persons on your Membership.
In addition SKYHIGH.VIP non-Members shall have no cause of action directly, or indirectly via the SKYHIGH.VIP Member or other person(s), against SKYHIGH.VIP for any loss, damage, costs, expenses or other claims for compensation arising from requests placed for the benefit of SKYHIGH.VIP non-Member by a Member.
11.9 SKYHIGH.VIP shall not be liable to you or be deemed to be in breach of these Terms and Conditions by reason of any delay in performing, or any failure to perform, any of SKYHIGH.VIP’s obligations in relation to the Services, if the delay or failure was due to any cause beyond SKYHIGH.VIP’s reasonable control.
11.10 Except in respect of death and personal injury and subject to the provisions of these Terms and Conditions, SKYHIGH.VIP’s maximum liability to you for breach of any of its obligations hereunder shall be limited to the value of the annual Membership fee and the charge for the Services to be provided.
11.11 SKYHIGH.VIP aims to ensure that viruses (or other programs having adverse effects) do not reside on the Site, but SKYHIGH.VIP accepts no responsibility in relation to this.
11.12 This section applies only to the extent permitted by law.
CHANGES TO THESE CLUB RULES
12.1 SKYHIGH.VIP may vary these Terms and Conditions from time to time and will notify you of any changes in a timely manner. Notification will be by some or all of the following medium:
12.1.1 The SKYHIGH.VIPprinted media;
12.1.2 The Site;
12.1.4 The post or other personal delivery service;
12.2 Your continued use of your Membership constitutes acceptance of the altered Terms and Conditions.
13.1 SKYHIGH.VIP owns or is lawfully entitled to all of the copyright in this Site. All other intellectual property rights are reserved. This Site is for your personal use only – you may not use it for commercial purposes. You may only download to your personal computer for viewing purposes and print out a number of pages of this Site for your personal use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this Site.
14.1 SKYHIGH.VIP assumes no responsibility for the contents of any other web sites to which the Site has links and shall not be held responsible or liable for any loss or damages caused or alleged to have been caused by use of or reliance on any content, products or services available on such hyperlinked sites. SKYHIGH.VIP may not have control of such web sites. The inclusion of any hyperlinks to such other web sites does not mean that SKYHIGH.VIP endorses the material on such web sites or has any association with the owner thereof.
APPLICABLE LAW AND JURISDICTION
15.1 These Terms and Conditions and your Membership with SKYHIGH.VIP are governed by the laws of Singapore and are subject to the exclusive jurisdiction of the courts of the Singapore
15.2 The provisions of the “Privacy Promise” shall apply at all times.
16.1 If you have any queries or complaints please email [email protected] Alternatively you can write to SKYHIGH.VIP, 3 Temasek Tower, Level 18, Singapore 039190